Shipping policy

We aim to process and ship all orders within 24 hours, subject to business days.

• Orders placed before 12:00pm AWST will be eligible for same-day dispatch
• Orders placed after 12:00pm AWST will be processed the next business day
• Please note, no orders are dispatched on weekends or public holidays

Handling Time:
Our standard handling time is 24 hours from order confirmation (business days only).

Collections:

Local collection is available by prior arrangement only. Please contact us to organise a suitable time before placing your order.

While we make every effort to dispatch orders promptly, shipping timeframes may vary once the parcel is with the courier. We are not responsible for delays caused by shipping carriers.

Returns & Exchanges Policy:
Due to hygiene reasons, we do not accept returns for change of mind.

We do offer exchanges, subject to the conditions below:

• Hair extensions must be unused, unaltered, and in original packaging
• Packaging bands and seals must not be opened or tampered with
• Items that have had the bands opened cannot be returned or exchanged

All exchanges must be requested within 7 days of receiving your order.

Return postage costs are the responsibility of the purchaser. We recommend using a tracked shipping service, as we are not responsible for lost return parcels.